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Inferno Customization and Anniversary Benefit FAQ

Who can customize their twice-yearly wine club allocations?
Inferno level club members whose account is current and in good standing are eligible to customize their wine club allocations. 

Do I have to customize my Inferno allocation?
No. Customization is an optional benefit of Inferno membership. If you simply wish to receive the default wine allocation created by the Sparkman winemaking team, no action is required on your part.

When can I customize my allocation?
Inferno members will be given a minimum of two weeks to customize their allocation ahead of any allocation release. You will receive a confirmation email before each shipment with a deadline date for any changes you would like to make. 

How do I customize my allocation?
Inferno members will be sent an email noting which wines their default allocation will include at least two weeks before we process their allocation. This email will include a link to the member’s online account where the member can customize their allocation, if desired, with just a few simple clicks, up until the final date allowed for customization that is noted within this email. Additionally, Inferno members may contact Sparkman Cellars within the customization timeframe by phone (425.398.1045) or email (wineclub@sparkmancellars.com) for assistance with customizing their club allocation. Please note that we are unable to customize allocations at our tasting rooms during this time period.

Which wines are available for customization?
Typically, red wines released since the previous allocation and that are part of Inferno default allocations are made available for customization. Also, we may occasionally provide other additional options that include library or other previously released wines. Although we strive to offer the greatest amount of flexibility possible for customization, not all wines will be available and we do reserve the right to limit quantities of some wines due to highly allocated production quantities, etc.

How does this affect Inferno Mixed level club members whose allocations include three white wines? 
The Sparkman Cellars winemaking team will choose three exceptional white wines for each release that will be included for all Inferno Mixed level default and customized allocations. The remaining nine red wines are customizable. Although white wines may not be customized ahead of processing Inferno Mixed allocations, if the member wishes to substitute any white wines post-processing, they may do so by contacting us by phone, email or in our tasting rooms when they pick up their allocation, as long as the substituted wines are of equal or greater value than those included in the original allocation.

Can I order more than the twelve-bottle minimum associated with the Inferno membership level?
Yes, you can add additional wines to your allocation from the available customizable wine list. This is a great way to save on shipping by taking advantage of the FedEx Ground shipping that is included with your Inferno allocation. So stock up and maximize your savings. If you wish to add wines not included in the customizable wine listing, please contact us for assistance with your order. 

How does the Inferno Anniversary benefit work?
Inferno members whose account has been active and in good standing for at least one year will, on an annual basis, receive 50% off retail pricing on up to 2 cases of any current release wines during their Inferno membership signup anniversary month. This is good for 1-24 bottles and up to a $1,200 annual savings (even 24 bottles of Evermore)! These members will be contacted at the beginning of their anniversary month with a unique promo code that allows them to make their discounted purchase. Members will have the entirety of the month to make their purchase through our webstore, by phone, email or in person in our tasting room.

This benefit is non-transferable, cannot be combined with any other offers or discounts and is good for a single purchase of current release wines during their anniversary month.

Have any additional questions?
Please contact our Wine Club Manager, Kristi Chewning, at 425.398.1045 or wineclub@sparkmancellars.com.

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