Is there an initiation fee to join our club?
There is no fee to join any of our wine club levels.
What are my benefits while visiting your tasting room?
Members receive complimentary tastings and discounts on any purchases at levels dependent on the club level they have joined. Members must be present as benefits are nontransferable.
When are your wine club releases?
Although we release wines on multiple occasions throughout the year, our wine club allocations are released in the spring and late summer, typically March and late August.
What if I want white wines in my allocation?
Our club levels allow choice for Mixed allocations instead of Red only. If you choose a Mixed level, you will typically receive one third of your allocation in white wines (2 bottles for Bonfire and 3 bottles for Inferno).
Can I customize the wines within my wine club allocation?
Customization is an optional benefit of Inferno membership. Our winemaking team creates premium allocations composed of our most desired and limited production wines for our Bonfire membership level, as well as for Inferno members who do not wish to customize their allocations. For additional details on customizing allocations please click here.
What do I do if I wish to change my club level?
We will be happy to assist you with any making any changes by contacting our Customer Service team at 425.398.1045 or via email at firstname.lastname@example.org.
When will you charge my card?
Email notification will be sent a minimum of two weeks prior to any credit card charges, events and shipments related to our twice-yearly wine club allocations. If we are unable to process your allocation due to a declined credit card, we will contact you to update your account. You can also update your credit card information, as well as billing and shipping address information, by accessing your member account at sparkmancellars.com or by contacting us via Customer Service.
How long do I have to pick up my allocation?
Members have 6 months to pick up their allocations. If you are unable to pick up your allocation, please contact us to arrange for shipment of your wine. Any allocations not picked up within 6 months of release will be donated to charity.
When will you ship my wine?
If you have chosen to have your allocations shipped, we will not ship any allocations without first receiving approval from you regarding a ship date that will allow for you to be available to accept the package while also protecting your wine from any detrimental exposure due to excessive temperatures.
What happens to my wine club shipment if you have the incorrect shipping address or I am not available to sign for it?
If your shipping address is out-of-date, please contact our customer service team to have your wine redirected to the correct address. UPS will make three consecutive delivery attempts before returning your wines to us. Any additional shipping costs associated with resending the wine is the sole responsibility of the member.
When and how can I cancel my club membership?
Since member benefits activate immediately upon initiating membership, an initial one-year minimum membership commitment is required and there will be a charge of $50 if the membership is cancelled prior to your first anniversary in the club. After one year, you may cancel your membership at any time without penalty by contacting our Customer Service team.
Do you share or sell my information?
Your privacy is important to us and we only use your information for shipping, billing and direct communication with Sparkman Cellars. We do not sell or share customer information.
For additional questions regarding membership, please reach out to our Customer Service team at 425.398.1045 or email@example.com.